He wasn't behind a computer all day and was very visible on the casino floor talking to both patrons and staff alike. To top it off, the Director of Gaming (John) made it a point to introduce himself to me (he never mentioned what position he held at the casino) and was very down to earth. This isn't something you get at most of the establishments in Reno, Tahoe, or Vegas. Now, this may not be everyone's cup of tea, but for me, it actually had sort of a celebrity feel to it. The dealers felt comfortable joking around with me and it was nothing I have experienced before in a casino setting. It got to the point where just about everybody on the floor knew my name and would stop to ask me how I was doing.some would even be so excited to see me that they actually would give me a hug. However, my experience was 5-stars because of how I was treated in the casino. Yes, the food was awesome and the rooms were very nice. Without getting into too many specifics, I will say that two nights turned into a nine day stay.and it was nothing short of fantastic. Thank goodness that another casino had treated me poorly which led me to the Hard Rock Hotel & Casino. As a matter of fact, I had no actual plans as to where I would gamble and stay. I was recently in South Lake Tahoe for what was supposed to be a two day mini vacation.
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